Privacy Policy

This Privacy Policy describes how TownAround ("we," "us," or "our") collects, uses, processes, and shares your information when you access or use our website, https://www.townaround.in/, and any related mobile applications, services, or features (collectively, the "Platform").

By accessing or using the Platform, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Platform.

1. Information We Collect

We collect various types of information from and about you, including:

a) Information You Provide Directly to Us:

• Account Information: When you create an account, claim a business listing, or interact with certain features, we may collect your name, email address, phone number, password, and other contact details.
• Profile Information: If you create a user profile or a business profile, you may provide additional information such as your profile picture, business name, address, business category, operating hours, services offered, website URL, social media links, and other descriptive content.
• Content Submissions: Information you submit when you post reviews, ratings, photos, comments, questions, or other content on the Platform.
• Communications: Records of your correspondence with us, including customer support inquiries, feedback, or other communications.
• Transaction Information: If you make any purchases or transactions through the Platform (e.g., for advertising services), we collect payment information (though we typically use third-party payment processors, so we do not store full payment card details), billing address, and transaction history.
• Surveys and Promotions: Information you provide when participating in surveys, contests, or promotions.

b) Information We Collect Automatically:

• Usage Information: We collect information about your interactions with the Platform, such as the pages or listings you view, the features you use, the searches you conduct, the time and date of your visits, and referring/exit pages.
• Device Information: We collect information about the device you use to access the Platform, including your IP address, device type, operating system, browser type, unique device identifiers, and mobile network information.
• Location Information: With your consent, we may collect precise or approximate location information from your device (e.g., GPS, Wi-Fi, or cellular network data) to provide location-based services, such as showing nearby businesses. You can typically disable location services through your device settings.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities, preferences, and interactions with the Platform. These technologies help us analyze trends, administer the website, track users' movements around the website, and gather demographic information about our user base as a whole. You can control cookie preferences through your browser settings.

c) Information from Third Parties:

• Publicly Available Information: We may collect information about businesses from publicly available sources (e.g., public websites, government records) to create or enhance business listings.
• Third-Party Services: If you link your TownAround account with a third-party service (e.g., social media platforms), we may receive information from that service, depending on your privacy settings on that service.
• Partners: We may receive information from our business partners, advertisers, or service providers.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving the Platform: To operate, maintain, and improve the functionality and features of the Platform, including displaying business listings, enabling search, and personalizing your experience.
• Communication: To communicate with you about your account, updates to the Platform, promotional offers, and other relevant information.
• Personalization: To tailor content, recommendations, and advertisements based on your interests and location.
• Analytics and Research: To understand how users interact with the Platform, analyze trends, conduct research, and gather demographic information to improve our services.
• Safety and Security: To detect, prevent, and address fraud, abuse, security breaches, and other harmful activities, and to enforce our Terms and Conditions.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.
• Business Operations: For internal business purposes, such as accounting, auditing, and record-keeping.
• Advertising and Marketing: To display relevant advertisements on the Platform or on third-party websites, and to measure the effectiveness of our advertising campaigns.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

• Publicly Available Information: Information you post publicly on the Platform (e.g., reviews, business profile details) will be accessible to other users and the general public.
• With Listed Businesses: If you interact with a business listing (e.g., submit an inquiry through the Platform), we may share your contact information and the nature of your inquiry with that business.
• Service Providers: We share information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, customer support, marketing, and analytics. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Affiliates: We may share information with our current or future affiliates, subsidiaries, or parent companies for business and operational purposes.
• Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law, in response to a court order, subpoena, or other legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
• Aggregated or Anonymized Data: We may share aggregated or anonymized information that cannot reasonably be used to identify you with third parties for various purposes, including research, analytics, and marketing.

4. Your Choices and Rights

You have certain choices and rights regarding your information:

• Account Information: You can review and update your account information by logging into your account settings on the Platform.
• Location Information: You can disable location services on your device at any time to prevent the collection of precise location information.
• Cookies: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to remove or reject cookies. However, if you disable cookies, some features of the Platform may not function properly.
• Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails. Even if you opt-out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
• Access and Deletion: You may have the right to request access to or deletion of your personal information, subject to applicable laws. To make such a request, please contact us using the contact information provided below. We will respond to your request in accordance with applicable law.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your information.

6. Third-Party Links

The Platform may contain links to third-party websites or services that are not owned or controlled by TownAround. This Privacy Policy does not apply to such third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services you visit.

7. Children's Privacy

The Platform is not intended for children under the age of 13. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child, please contact us, and we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Platform with a revised "Effective Date." Your continued use of the Platform after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: